Help and your data
Contact us
- Help with Graftr HQ: support@graftrhq.com
- Your data and privacy: privacy@graftrhq.com
- A complaint about us: complaints@graftrhq.com. We reply within 14 working days.
- Report or block: on a Discover post or a review, tap Report; on a customer's enquiry, tap Report or block; on a job, Report a note; or email reports@graftrhq.com.
If you think someone is in danger, call 999. Gas smells: National Gas Emergency 0800 111 999.
Questions about a job
Your contract for the work is with the tradesperson. Ask them first, using the link they sent you. If that does not work, email us and we will try to help.
Delete your account
Tradespeople: open Graftr HQ, go to Profile, then Account and help, then Delete my account and confirm. You can also email privacy@graftrhq.com from your sign-up address. See what is deleted and what we keep.
See or delete your details
Customers do not have an account. To see, correct or delete your details, email privacy@graftrhq.com from the email address you used, and say what you would like. We will check it is you and reply within one month. It is free.
Tradespeople can ask for a copy of their data in the app: Profile, then Account and help, then Help and support.
Who we are
Graftr HQ is run by GRAFTR SYSTEMS LTD, company number 16960119, registered in England and Wales. Registered office: 46 Priorwood Gardens, Ingleby Barwick, Stockton-on-Tees, TS17 0XH.
More: privacy notice, terms for customers, terms for tradespeople, community rules, cookies.